1
Who We Are
RK777 is an online gaming platform operating at rk777.run, offering games including Live Casino, Poker, Andar Bahar, Ludo Games and Virtual Sports to players in Pakistan. For the purposes of this Privacy Policy, "RK777", "we", "us" or "our" refers to the operator of the rk777.run platform. "You" or "your" refers to any person who registers an account, visits the website or otherwise interacts with any rk777 service.
RK777 is the data controller in respect of personal data collected through the rk777 platform. This means that rk777 determines the purposes and means by which your personal information is processed. This Privacy Policy applies to all personal data collected through rk777.run and any associated mobile applications or communications.
2
Data We Collect
RK777 collects personal data in several categories. Below is a comprehensive account of what we collect and why each category is necessary.
2.1 Identity & Contact Information
- Full legal name as it appears on your CNIC (Computerised National Identity Card)
- Date of birth (required to verify that you are 18 years of age or older)
- Registered mobile phone number
- Email address (if provided during registration)
- Residential address in Pakistan
- CNIC number (collected during identity verification checks)
2.2 Financial Information
- Mobile wallet account details for Easypaisa, JazzCash, NayaPay or SadaPay (account number and registered name)
- Bank account details for IBFT transfers (account title, account number and bank name)
- Card details for Visa/Mastercard transactions (processed through PCI-DSS certified payment gateways — rk777 does not store full card numbers)
- Transaction history including deposit amounts, withdrawal amounts, dates and payment method used
2.3 Gameplay & Account Activity
- All bets placed, game results and session durations across all rk777 products
- Tournament registrations, entries and outcomes
- Bonus offers claimed, wagering progress and promotional activity
- Account balance history and responsible gaming settings selected
2.4 Technical & Device Data
- IP address at the time of login and during active sessions
- Device type, operating system version and browser type
- Mobile device identifiers (IMEI or advertising ID, where applicable)
- Approximate geographical location derived from IP address
- Session timestamps, page views and navigation data within the rk777 platform
2.5 Communications Data
- Records of all support interactions (live chat transcripts and email correspondence)
- Complaint records and their resolutions
- Any voluntary information provided when contacting rk777 support
3
How We Collect Your Data
RK777 collects your personal data through three main routes:
3.1 Directly from You
The largest portion of your data is provided directly when you complete the registration form on rk777.run, submit identity verification documents, make a deposit, request a withdrawal, contact the support team or participate in a promotional offer. You choose what you share — but certain information is required to operate your account or comply with legal obligations.
3.2 Automatically Through Platform Use
When you access rk777 — whether through a web browser on a mobile phone or a desktop — our platform automatically collects technical data including your IP address, device identifiers, session timing data and browsing behaviour within the rk777 environment. This collection happens through server logs, cookies and similar tracking technologies described in Section 7.
3.3 From Third-Party Service Providers
RK777 receives confirmation data from payment processors (Easypaisa, JazzCash, etc.) when a transaction is completed. We may also receive identity verification results from KYC (Know Your Customer) service providers who check provided documents against official records. This data supplements what you provide directly and is used solely for account verification and payment processing purposes.
4
Why We Use Your Data
RK777 processes your personal data for the following specific purposes. We use only the minimum data necessary for each purpose.
| Purpose | Data Used | Legal Basis |
|---|
| Account registration and authentication | Name, mobile number, date of birth, CNIC | Contract performance |
| Processing deposits and withdrawals | Payment account details, transaction history | Contract performance |
| Identity verification (KYC/AML) | CNIC number, name, address, date of birth | Legal obligation |
| Game provision and session management | Gameplay data, device data, IP address | Contract performance |
| Fraud prevention and security | IP address, device ID, transaction patterns | Legitimate interest |
| Responsible gaming monitoring | Gameplay history, session durations, account settings | Legal obligation / legitimate interest |
| Customer support | Communications data, account activity | Contract performance |
| Marketing communications (opted-in players only) | Mobile number, email, promotional activity | Consent |
| Platform analytics and improvement | Aggregated, anonymised technical data | Legitimate interest |
Anti-Money Laundering (AML): As an online platform handling real PKR transactions, rk777 is required to conduct customer due diligence checks. These checks involve verifying your identity against your CNIC and monitoring transaction patterns for signs of money laundering or fraud. This is a legal obligation, not a discretionary policy.
5
Who We Share Your Data With
RK777 does not sell your personal data to third parties. We share your data only with the categories of recipient listed below, and only to the extent necessary for the stated purpose.
5.1 Payment Processors
To process deposits and withdrawals, rk777 shares relevant payment information with Easypaisa, JazzCash, NayaPay, SadaPay, bank payment networks and card processor gateways. Each of these providers operates under its own privacy framework and applicable financial regulation. Only the minimum information required to complete a specific transaction is shared.
5.2 Identity Verification Providers
When rk777 is required to verify your identity — either at registration or when you reach certain transaction thresholds — your name, CNIC number and date of birth may be shared with a third-party KYC verification service. These providers are bound by strict data processing agreements with rk777 and are not permitted to use your data for any purpose other than verification.
5.3 Technology and Hosting Partners
RK777 operates on cloud infrastructure hosted by enterprise-grade providers. Your data may be stored on and processed by these providers' servers. All hosting partners are contracted under data processing agreements that require them to maintain security standards equivalent to those applied by rk777 itself.
5.4 Regulatory and Law Enforcement Authorities
Where required by applicable law, court order or regulatory direction, rk777 will disclose personal data to governmental or law enforcement bodies. Rk777 will not make such disclosures voluntarily beyond what is legally required, and will inform affected players where legally permitted to do so.
RK777 will never share your personal data with third-party marketing companies, data brokers or advertising networks. If you receive unsolicited communications claiming to be from rk777 through unusual channels, treat them with suspicion and report them to support@rk777.run.
6
Data Storage & Security
RK777 takes the security of your personal data seriously. Your information is stored on servers protected by enterprise-grade physical and digital security controls, including:
256-bit SSL/TLS encryption on all data transmissions
Encrypted at-rest storage for all personal and financial data
OTP verification required for all withdrawal requests
Role-based access controls limiting staff data access
Real-time security monitoring and intrusion detection
Regular independent security audits and penetration testing
Despite these measures, no online system is completely immune to security risks. In the unlikely event of a data breach that poses a significant risk to your rights, rk777 will notify affected players as promptly as possible and outline the steps being taken to address the situation.
Players also have a role in keeping their own data secure. Using a strong, unique password for your rk777 account and enabling OTP verification are the two most effective steps you can take at your end. Do not share your login credentials with anyone, including people claiming to represent rk777 support — rk777 staff will never ask for your password.
7
Cookies & Tracking Technologies
RK777 uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device when you visit rk777.run. Cookies allow rk777 to recognise your device between sessions, maintain your login state and understand how the platform is being used.
| Cookie Type | Purpose | Required? |
|---|
| Essential |
Login session management, security tokens, payment flow state. Without these, rk777 cannot function. |
Always on |
| Functional |
Remembering your language, preferred game lobby view and notification settings across sessions. |
Optional |
| Analytics |
Aggregated, anonymised platform usage data used to improve game loading, navigation and overall experience. |
Optional |
You can manage cookie preferences through your browser settings at any time. Blocking essential cookies will prevent you from logging into and using rk777. Blocking functional or analytics cookies will limit certain personalisation features but will not affect your ability to play or transact. RK777 does not use advertising cookies or share cookie data with marketing networks.
8
Marketing Communications
RK777 may send promotional communications — such as information about new games, special offers, tournament announcements and deposit bonus opportunities — to players who have opted in to receive them. Marketing communications may be sent via SMS to your registered mobile number or via email if you have provided one.
Consent to receive marketing is separate from the acceptance of these Terms. You can opt out of marketing communications at any time by:
- Replying STOP to any SMS received from rk777
- Clicking the unsubscribe link in any email from rk777
- Contacting support at support@rk777.run and requesting removal from marketing lists
Opting out of marketing will not affect your ability to use rk777, and you will continue to receive transactional communications — such as deposit confirmations, withdrawal notifications and account security alerts — regardless of your marketing preference, as these are required for the operation of your account.
Responsible marketing: RK777 does not send promotional communications to players who have set deposit limits, active cooling-off periods or self-exclusion. Players who have contacted us regarding responsible gaming concerns are removed from all promotional mailing lists immediately.
9
Your Rights Over Your Personal Data
You have the following rights in relation to your personal data held by rk777. To exercise any of these rights, contact the team at support@rk777.run with the subject line "Data Rights Request." We will respond within 30 days and will ask for identity verification before processing requests that could disclose sensitive account information.
Right of Access
Request a copy of the personal data rk777 holds about you. We'll provide it in a readable format within 30 days.
Right to Rectification
Request correction of any inaccurate personal data we hold. Name corrections may require documentary evidence.
Right to Erasure
Request deletion of your personal data. Note that some data must be retained for legal compliance — rk777 will explain what can and cannot be deleted.
Right to Restriction
Request that rk777 restricts processing of your data while a query or complaint is being investigated.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Right to Object
Object to processing of your data for marketing or for purposes based on rk777's legitimate interest. Marketing objections are actioned immediately.
10
Data Retention
RK777 retains personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law. The following retention guidelines apply:
- Active account data: Retained for the lifetime of your rk777 account and for a period following account closure as required by applicable financial regulation.
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with anti-money laundering record-keeping obligations.
- Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
- Support communications: Retained for 2 years after the closure of the relevant support ticket or complaint.
- Technical/log data: Retained for up to 12 months for security monitoring purposes, then deleted or anonymised.
- Marketing data: Deleted promptly upon opt-out or account closure, whichever comes first.
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised aggregated data (such as overall platform usage statistics) may be retained indefinitely as it no longer constitutes personal data.
11
Minors
RK777 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process includes a date-of-birth verification step and rk777 conducts periodic age verification checks using CNIC data.
If rk777 becomes aware that personal data has been collected from a minor — whether through a false date of birth at registration or any other means — that account will be immediately suspended, all funds will be returned to the depositing payment method (net of any winnings generated) and the personal data of the minor will be deleted from our systems without delay.
If you believe a person under 18 has registered an account on rk777, please report this to support@rk777.run immediately. This type of report is treated with the highest priority.
12
Changes to This Privacy Policy
RK777 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable law. When material changes are made, we will provide advance notice through one or more of the following channels: an in-platform notification when you next log in, an SMS to your registered mobile number, or a prominent notice on the rk777 homepage.
The "Last Updated" date shown at the top of this page indicates when the most recent revision was made. Continuing to use the rk777 platform after the effective date of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with an update, please contact support to arrange account closure.
We recommend bookmarking this page and reviewing the Privacy Policy periodically, particularly when you receive a notification of changes. We try to make updates easy to understand — significant changes will always be highlighted clearly rather than buried in the document.
13
Contact Us & How to Complain
For any question about this Privacy Policy, to exercise your data rights or to raise a privacy-related concern, please contact the rk777 team:
- Email: support@rk777.run — mark the subject line "Privacy Query" or "Data Rights Request" for fastest routing.
- Live Chat: Available 24/7 from within your rk777 account dashboard in English or Urdu.
RK777 aims to acknowledge all privacy queries within 24 hours and provide a substantive response within 30 days. For complex requests — such as full data access requests or erasure requests that require careful scoping against legal retention obligations — we will keep you informed of progress throughout the process.
If you are not satisfied with the way rk777 has handled your personal data or a privacy complaint, you have the right to escalate the matter. Please first allow rk777 the opportunity to address your concern directly — in most cases, complaints can be resolved quickly through direct contact with the team. For matters that cannot be resolved through direct contact, further escalation routes are available and the support team can guide you through the available options.
We take privacy complaints seriously at rk777. A dedicated member of the support team handles data rights requests and privacy queries. Your concern will be dealt with promptly and confidentially — other departments within rk777 are informed only to the extent necessary to resolve your query.
